Shipping & Delivery
Shipping & Delivery
Delivery Times & Destinations
| Region | Estimated Delivery Time (working days) |
|---|---|
| United States | 5 – 7 days |
| Canada | 5 – 7 days |
| United Kingdom | 5 – 7 days |
| Europe | 5 – 7 days |
| Australia / New Zealand | 5 – 7 days |
| Rest of World | 5 – 7 days |
*These are estimated delivery times after dispatch, based on working days (Monday to Friday). Processing time of 1–2 business days may apply before dispatch.
Processing & Tracking
Orders are processed promptly, and typically dispatched within 1–2 business days. Once your order has shipped, you will receive an email with your tracking number so you can follow your parcel until delivery.
Shipping Features
• Worldwide shipping available — we ship to all countries.
• Free shipping included for all orders.
• Fully tracked shipments so you always know where your package is.
• We pre-pay any customs fees for many shipments to reduce delays and hassle at delivery.
Address & Delivery Tips
Please ensure your shipping address is complete and correct, including street number, apartment/unit, postal code and country. If you notice an error after placing your order, contact us immediately with your order number so we may adjust it before dispatch.
Customs, Duties & Import Taxes
Arcadia handles the shipping logistics, but import duties or taxes may still apply in your country. These are the responsibility of the customer. We recommend checking your country’s rules before ordering.
Returns & Refunds
If you are not completely satisfied with your order, our returns & refunds policy is available. Simply contact us within the return window, and we’ll guide you through the process for return, refund or replacement.
Damaged or Incorrect Items
If upon receipt your console or package appears damaged, incomplete or you notice any issues, please contact our support team with photos of the condition and your tracking number. We’ll assist you promptly.
Thank you for shopping with Arcadia. We look forward to delivering your next-level gaming experience!